A message about COVID-19: Stage 4 Restrictions

Updated 7 August 2020

We will continue to update this page with any changes to dispatch and delivery times.

Dispatch times:
Due to additional safety measures in our warehouse, we are experiencing some delays to dispatch.
CS Response times: Please allow 2- 3 business days for email responses. If your inquiry is urgent please use our Live Chat or call us on +64 9 888 0671
Delivery times: New Zealand Post has advised some delays due to high volume. In accordance with the recent COVID-19 updates, returns are currently not accepted by New Zealand Post.

Why are we still talking about beauty when there’s so much bad stuff happening?   

Of course skincare routines and hair tutorials are not important compared to everything else that’s going on. But unless you tell me otherwise, I reckon we could probably all use a distraction from non-stop coronavirus, right?

I think we all need to give ourselves permission to take a moment each day for self-care, whether that be watching a hair video or applying a face mask. We’re all going to need those moments to get through the coming months. 

We’re going to provide tips on how to continue your beauty routines at home, and you can also reach out to our customer service team on live chat if you need advice.

Stay safe, listen to the expert advice, and be kind to each other.


Kate Morris - Founder, Adore Beauty

Staying safe:

Our team is working hard to fulfill your order as quickly as possible, while making safety our top priority. 

We’ve implemented additional hygiene and distancing measures at our warehouse on the advice of our safety consultants, Worksafe and the VIC Department of Health, including:

  • Split shifts, with extended hours

  • Twice-daily deep cleans

  • Social distancing 

  • Barrier screens 

  • Mask-wearing at all times

  • Hand sanitiser at every workstation

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