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Shipping & Delivery
Our Delivery Promise
- Free standard delivery on orders over $75.
- Free express shipping on all Australian orders over $125. Orders containing flammable items are restricted to standard shipping if delivered outside Victoria.
- Level 3 Adore Rewards members receive free express shipping on orders over $75.
Order Processing & Dispatch
Orders are typically dispatched within 1 - 2 business days from our Melbourne warehouse.
The delivery timeframes below apply after your order has been dispatched.
Here’s when you can expect your order to arrive after dispatch:
Same-Day Delivery
Location: Select postcodes in Melbourne
Cost: $10.95
Timeframe: Same Day
Express Shipping
VIC & NSW - Metro
Cost: FREE on orders $125+ or $9.95
Timeframe: 1–2 business days
Courier: Go People
VIC & NSW - Rural
Timeframe: 1–3 business days
Courier: Team Global Express
QLD, SA, WA, NT, ACT, TAS
Timeframe: 2–4 business days
Courier: Team Global Express
Standard Shipping
VIC & NSW
Cost: FREE on orders $75+ or $7.95
Timeframe: 3–4 business days
Courier: Team Global Express
QLD, SA, WA, NT, ACT, TAS
Timeframe: 3–5 business days
Courier: Team Global Express
Important Information
- Delivery timeframes are estimates provided by our delivery partners and may vary depending on your location.
- Business days do not include weekends or Victorian public holidays.
- Orders placed after daily dispatch cut-off times will be processed the next business day.
Orders containing flammable items may be restricted to Standard Shipping outside Victoria due to transport regulations.
Dispatch
We dispatch orders Monday to Friday, usually within 1–2 business days. You’ll receive a tracking email as soon as your order is on its way.
Tracking
Once your order has been dispatched, you will receive tracking information via email. Look out for the subject line: ‘Your order has been shipped’.
The tracking number in your email links directly to the courier’s website so you can follow your parcel’s progress.
Authority to Leave (ATL)
All Adore Beauty orders are sent with Authority to Leave (ATL). This means delivery partners can determine a safe location at your address to leave your parcel - no signature required.
A safe place is typically behind bins, near the front door, on a porch, or beside or inside a letterbox.
If the courier determines there is no suitable location, your parcel will be taken to the nearest HUBBED location for secure collection.
Collection
We offer HUBBED and P.O. Box as collection options.
With Collection, your parcel can be sent directly to a local HUBBED location or P.O. Box, including newsagents, convenience stores, petrol stations, and pharmacies. Many locations are open late, on weekends, and some are even open 24/7, so you can collect your order when it suits you.
At checkout, simply:
- Go to the Collection tab (next to Delivery).
- Enter your address in the search bar or P.O Box address.
- Choose your preferred HUBBED location or P.O. Box from the list provided.
Your parcel will be delivered straight there, with no home delivery attempt required.
Click and Collect
We do not currently offer Click and Collect from Adore Beauty stores.
PO Box / Parcel Locker
We are now shipping to P.O. Boxes.
Please enter your P.O. Box address at checkout, or select Collection to have your parcel delivered to your chosen P.O. Box.
International Shipping
We currently ship within Australia and New Zealand only.
Missing or Lost Parcels
If your parcel is lost in transit or delivered incorrectly, please contact our Customer Service team for support.
Further Questions
Need more help or looking to return your order? Visit our Help Hub or Returns page for frequently asked questions, or get in touch with our team for further assistance.
Adore Beauty Acknowledges the Woiwurrung language group of the Eastern Kulin Nations as the Traditional Owners of the land our Customer Fulfillment Center and Head Office conduct our business operations on. We would like to extend that Acknowledgement and Respect to all First Nations People and Elders across Australia as our parcels travel across their land, air and water. We recognise First Nations Peoples continuous relationship and connection to Country and at Adore Beauty we commit to treading lightly on the land our parcels travel. We pay our respects to Elders past, present and future.
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