Contact Us


Updated 13 September 2020 We will continue to update this page with any changes to dispatch and delivery times.
Dispatch times:
There are currently no delays to dispatch. Same day dispatch for orders made before 4pm AEST.
CS Response times: Please allow 2-4 business days for email responses. If your inquiry is urgent please use our Live Chat or call us on +64 9888 0671

Please note, rural areas may be affected with further delivery delays.

Staying safe:

Our team is working hard to fulfill your order as quickly as possible, while making safety our top priority. 

We’ve implemented additional hygiene and distancing measures at our warehouse on the advice of our safety consultants, Worksafe and the VIC Department of Health, including:

  • Split shifts, with extended hours

  • Twice-daily deep cleans

  • Social distancing 

  • Barrier screens 

  • Mask-wearing at all times

  • Hand sanitiser at every workstation

We have an expert team of makeup artists, skin specialists and hairdressers ready to offer you advice. Have a question about your order? Our order and product expert team are available too. 

You can contact our Customer Service team via any of the following channels:

PHONE: +64 9 888 0671


11am - 7pm Monday to Friday



11am - 12am Sunday to Thursday

11am - 7pm Friday

11am - 6pm Saturday


We will get back to you within 2-3 business days.

Looking to track your parcel?

Please use the tracking the number from your email titled "Your Order is On It's Way!"


Other questions?

Visit our help centre

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